Marbeca Bakery

The Marbeca Bakery specialises in custom cakes and cupcakes. We design and create hand-crafted decorations and cakes tailored to fit any theme or event ranging from wedding designs, holidays, birthdays and christenings to personalised cakes or cupcakes for corporate events and gifts. Our goal is simple - to create an amazing centre piece to set off your special day or event.

Policies

 

DEPOSITS

All orders require 35% deposit in order to book your cake(s) and secure your date, this deposit is is NON-REFUNDABLE in the event of cancellation. Cake orders are received on a first come first serve basis as we only do a limited number of cakes per week. However, if you need to change dates or move your event, please call us and we'll be happy to make accommodating arrangements. Deposits are required at the sole discretion of the Marbeca Bakery.

Your cake is not considered booked until we receive your deposit. Cake orders placed with less than two weeks notice require payment in full at the time of ordering. 

Please note that quotes are only valid for a period of 72 hrs, after this time other orders may have been confirmed and the quote may need to be reviewed.

 

PAYMENT

Payments can be made by online bank transfer, PayPal or cash.  Once a deposit is made, your date is secured. If you prefer, payment in full can be made at the time of ordering. 

Final payment for celebration cakes/cupcakes is due no later than 2 weeks before delivery. Final payment for wedding cakes must be made 4 weeks before delivery. If full payment is not received by due date, the contract will be null and void, and deposit will not be refunded.

Cake orders placed with less than two weeks notice require payment in full at the time of ordering.

 

ALTERATIONS TO DESIGN

Any requests for alterations to your order must be made no later than 2 weeks prior to your delivery date. Changes requested after this date cannot be guaranteed and may incur additional charges. No changes can be made to invoices less than 2 weeks prior to delivery date.

Certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.

 

DELIVERY AND SET UP

Delivery for celebration cakes and cupcakes is available for a flat rate of £6.50 for deliveries within a 20-mile radius Holme-on-Spalding Moor. Delivery and set up for wedding cakes is £20, (this is built into the price of your wedding cake). Charges for deliveries further afield will incur an additional delivery charge based on distance travelled and will be included in your cake quote if requested. 

Delivery time will be a one hour window previously agreed by both parties. You may meet us within the York city limits or surrounding areas of Holme on Spalding Moor to pick up the cake to avoid additional fees, however with some designs this may not be an option. 

For a delivery quote, please include your postcode when filling out our Request a Quote form

*All wedding cakes must be delivered and set up by the Marbeca Bakery unless prior arrangements have been made.  

*Please note: delivery/set up time is final as noted on your invoice. Changes to delivery/set up must be confirmed no later than 2 weeks prior to event.

 

COLLECTION

Collection is available for celebration cakes and cupcakes, but we strongly recommend having your cake delivered as they can be very fragile during transport and as a result, can be damaged.  

Your cake will be boxed and ready for transportation, all stacked cakes will have supports to ensure they can be transported to their destination safely. Please note: the Marbeca Bakery is not liable for any damages and is not responsible for the safety of your cake once it is collected and leaves the premises.

*All wedding cakes must be delivered and set up by the Marbeca Bakery unless prior arrangements have been made.

*Collection is by appointment only.

 

DAMAGES

The Marbeca Bakery is not responsible for any damage to the cake after set up is complete. You are responsible for providing an appropriate and secure table and environment for the cake. Cakes require a sturdy table and stand. We will do our best to work with you for your outdoor reception; however we are not responsible for damages due to temperature or weather. Optimal room temperature is 23°C or below. 

 

RETURN ITEMS

Please return any stands, plates, brooches or other decor to the Marbeca Bakery no later than one week after your event. A deposit is required for your rented items and will only be refunded after items have been returned undamaged.

 

NON-EDIBLE ITEMS

Please note that some cakes may contain non edible elements.  For instance, stacked/tiered wedding cakes will have food-safe plastic dowels in to support the tiers.  These should be removed when the cake is being cut, prior to consumption. You will be made aware of any other non-edible elements upon delivery/collection.

 

PHOTOGRAPHY 

We will photograph our cakes upon delivery and reserve the right to use any photographs for display or promotion without compensation to you.

 

REFUND/CANCELLATION POLICY

In the event of cancellation:

  • All requests for cancellation must be made in writing by email or letter.
  • Requests for cancellations must be made no later than 4 weeks prior to the delivery date.

If a request for cancellation is made prior to the 4 weeks notice, up to 50% of the balance paid can be refunded. The 35% deposit will not be refunded. Cakes cancelled after the 4 weeks notice will not be refunded.

If an order is not picked up on the day of delivery or delivery is denied, the client is responsible for the remaining balance. The Marbeca Bakery will make every attempt to contact the customer in the event of a missed pick up date or denied delivery.

In the event that something occurs to effect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control. 

 

DISCLAIMER: In the case of an emergency or an error in your cake delivery, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. We are dedicated to satisfying our clients cake requirements so if you have any concerns or questions please call or email - Tel: 07971 419 328/ Email: marcia@marbecabakery.co.uk

Please note: Certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.


Copyright © 2016 The Marbeca Bakery.  All Rights Reserved.